The current Conditions of Contract are applicable to the provision of services and delivery of
goods described here and offered by HM CLOUD SERVICES LLC, (hereinafter, 24Seven) and with registered business address at Business Center, SHAMS, Sharjah, UAE, to individuals and legal entities (henceforth CUSTOMER) that express a desire to contract the services described within the current conditions of contract.
The acceptance of the current Conditions of Contract implies the creation of a contract
between 24Seven and CUSTOMER, with the latter confirming that they have sufficient
and full legal capacity to enter into said contract.
SUBJECT OF THE CONTRACT/SERVICES By accepting the present contract, it is agreed that 24Seven will provide the services and/or delivery of goods contracted by CUSTOMER, among those described below, and CUSTOMER will meet the charges described for each of these:
1.0 Installation, configuration, and initial setup of cloud-based software..
This service is provided, and is required, prior to the remote technical support service and security solutions for devices connected to the internet and to the Basic Cloud and includes:
1.1 – Carrying out a professional system test to identify and eliminate potentially malicious files and operational irregularities, as well as the repair of following
1.2. – Installation and configuration of Cloud-based software licenses included in the contracted service.
1.3 – Cloud configuration and optimization.
1.4 – This service will be charged at the following rates, according to the relevant currency in CUSTOMER’s country of residence:
EUR 147
The charges mentioned above do not include Value Added Tax (VAT) or indirect equivalent tax, which will be applied as the agreement progresses in accordance with applicable regulations in the country of service providers. These taxes will be paid by CUSTOMER in advance unless another agreement has been made.
2.0 Remote Customer Support
This service will include the services described below, depending on the type of plan taken out:
2.1. Basic Cloud Plan:
● Remote Customer support or assistance with the following specifications:
○ Business hours from Monday to Friday 10 am to 6 pm.
○ 2 hours per month of service from the technical team.
○ Response on the same day as the request is made.
● Cloud-Based Security Software included for the subscription period.
● Cloud-Based IntelliGuard Software included for the subscription period.
This service will be charged at the following prices, according to the relevant currency in CUSTOMER’s country of residence and the duration of the contract:
Months EUR
6 247
15 397
36 547
60 697
2.2. Family Cloud Plan:
● Remote Customer support or assistance with the following specifications:
○ Business hours from Monday to Friday 8 am to 9 pm.
○ 5 hours per month of service from the technical team.
○ Response within 3 hours of receipt of the request.
● Cloud-based Antivirus Software included for the subscription period.
● 10 GB free Cloud Storage(Third party)
● Subscription can be transferred to another device.
● Update guarantee.
● Installation and uninstallation of software
This service will be charged at the following rates, according to the relevant currency in CUSTOMER’s country of residence and the duration of the contract:
Months EUR
6 297
15 497
36 697
60 897
3.0 Description of support plans as described.
The charges outlined for each plan include the price of installation, configuration and initial clean.
The charges described for each plan do not include Value Added Tax (VAT) or indirect equivalent tax, which will be applied as the agreement progresses and in accordance with applicable legislation in service providers country.
The charges will be payable in advance, unless another agreement is made with CUSTOMER. 24Seven may use its discretion to allow CUSTOMER to pay the charges in a number of installments, the number and amount of which will depend on the total price of the contracted service. In this case, a recurring monthly payment will be set up until the total charge for the contracted service has been paid according to a payment calendar as indicated by 24Seven within the contract. Under this premise, and in the event that CUSTOMER does not make one or more payments on the agreed due date, the support plan initially contracted may be downgraded, in type and/or duration, to a lower priced support plan which conforms to the payment by CUSTOMER of the full fee to date in accordance with the price table described above.
CUSTOMER can upgrade the duration and/or type of their contracted support plan by paying the difference between the contracted plan and the new plan.
The support service will not be renewed automatically once the subscription has ended. Whilst the contract is in force, any software used in the provision of the previously described services may be replaced by another that fulfills the same function and has similar features.
It is stated that the technical team at 24Seven will only be able to provide assistance and support to CUSTOMER based on issues relating to the software on CUSTOMER’s devices, but not for those related to the hardware or material elements, for which they will only be able to provide recommendations or potential assessment of their function.
4.0 Pro Cloud Plan (WFH Individuals & Entrepreneurs).
This service will include the features described below:
● Remote Customer support or assistance with the following specifications:
○ Business hours are 24 hours a day from Monday to Sunday.
○ Unlimited number of service hours from the technical team(Fair usage policy).
○ Immediate response upon receipt of request.
● Cloud-based Antivirus included for the subscription period.
● Cloud-based Ransomware protection included for the subscription period.
● Cloud-based Identity Theft Preventer included for the subscription period.
This service will be charged at the following rates, according to the relevant currency in CUSTOMER’s country of residence:
Months EUR
6 347
15 597
36 847
60 997
The above prices include the cost of the installation, configuration and initial setup.
The charges described above do not include Value Added Tax (VAT) or indirect equivalent tax, which will be applied as the agreement progresses in accordance with applicable legislation in the country of service providers.
The charges will be payable in advance unless another agreement is made with CUSTOMER. 24Seven may use its discretion to allow CUSTOMER to pay the charges in a number of installments, the number and amount of which will depend on the total price of the service contracted. In this case, a recurring monthly payment will be set up until the total charge for the contracted service has been paid according to a payment calendar as indicated by 24Seven within the contract. Under this premise, and in the event that CUSTOMER does not make one or more payments on the agreed due date, the support plan initially contracted may be downgraded, in type and/or duration, to a lower priced support plan which conforms to the payment by CUSTOMER of the full fee to date in accordance with the price table described above.
CUSTOMER may upgrade the duration and/or type of their contracted support plan by paying the difference between the contracted subscription and the new subscription.
This service will be for a one-, two- or three-year duration, depending on the duration of the contract.
Once the one-year subscription has ended, it will be renewed automatically for periods of one year unless, before the date of renewal, CUSTOMER states that they do not wish it to be renewed.
Whilst the contract is in force, any software or cloud services/software used in the provision of the previously described services may be replaced by another that fulfills the same function and has similar features.
It is stated that the technical team at 24Seven will only be able to provide assistance and support to CUSTOMER based on issues relating to the software on CUSTOMER’s devices, but not for those related to the hardware or material elements, for which they will only be able to provide recommendations or potential assessment of their function.
CUSTOMERS THAT REQUIRE MORE CLOUD STORAGE CAPACITY THAN THE FREE TIER LIMIT WILL BE CHARGED ACCORDING TO THE THIRD PARTY CLOUD STORAGE PRICE PLANS.
*Fair usage
(Fair use and contention ratios Fair usage policies limit the usage of WFH customers by limiting their maximum support hours by 8 hours a week, Cloud storage will be provided within the free tier limit of THIRD PARTY CLOUD SERVICES according to THIRD PARTY storage agreement)